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INFORMATION SERVICES PERCEPTION ASSESSMENT

The Information Services Perception Assessment (ISPA) measures perceptions of the information services function as seen through the eyes of its customers.

This web-based assessment survey profiles the information services function as seen by the user community. The IS function is assessed on 16 dimensions integral to a well operating information services function. The assessment is based on responses to 50 semantic differential statements, which are rated on a scale of strongly agree to strongly disagree. Examples of semantic differential statements include:

• You are satisfied with the system response time
• Your department frequently requests new applications
• The IS Director has a solid understanding of your functional area
• The IS Department is an integral part of the planning process
• Your data is readily accessible between departments
• There is good data consistency between computer generated reports
• Testing of your new application takes place without major incident
• Most senior managers are personally using the system

There are 4 major areas profiled:

1. Hardware and software
2. Data and information
3. User services
4. Computer staffing

ISPA Uses and Benefits

Sample ISPA Report

ISPA Demo